FAQ’s

Q.  How do I know if my existing windows need to be replaced?

A.  There are many ways to tell if your windows need to be replaced; if you have one or more of the following it may be time to replace your windows:

  • Difficult to open or close
  • Windows rattle in the wind
  • Seal is broken, fog between the panes
  • House is excessively hot in the summer or cold in the winter
  • Windows are drafty or leaky
  • Window is chipped, cracked, or warped
  • Window has rot

Q. Will I be responsible for hauling off my old windows?

A.  Absolutely not.  Our Installers make sure all debris is loaded and hauled away. They’ll even sweep and vacuum their work areas inside your home.

Q.  What type of warranty will my new windows have?

A.  Your windows will have a lifetime replacement on seal failure, glass cracking (within reason), and craftsmanship of the vinyl itself.

Q.  Will you clean our windows?

A.  Our installers can clean your glass inside and out for a nominal fee.  Most people prefer to clean their own windows a day or 2 after installation.

Q.  When is the best time of year to replace my windows?

A.  Actually our installers replace windows year round.  There may be instances where you are asked not to raise your windows up or down because the caulking around the edges needs more time to set but our windows can be installed in the hot or cold, rain or shine.

Q.  What’s included in the price when we receive our quote?

A.  The price you see includes the window, sales tax, installation, debris haul away, and clean-up.

Q.  What prep work will I need to do before you install my replacement windows?

A.  Please take down curtains, blinds, or any other window treatments. Please provide our installation experts with a clear path to the windows being replaced by moving anything that may be in the way. We also recommend removing all wall decorations from the walls close to the windows to avoid any falling objects during removal or installation.

Q.  How long will it take for my windows to arrive and be installed?

A.  Your replacement windows will be installed within 3-5 weeks from the date that the final measurements are taken unless you have requested a custom paint color.